Privacy, Cookies and Personal Information Protection Policy.

Saint-Étienne-de-Bolton Arts and Crafts Village

Company websitehttps://www.villagedesmetiersdartsedb.com/

Type of site: transactional

At Village des métiers d'arts de Saint-Étienne-de-Bolton, we place great importance on protecting the personal information of our customers, employees, and representatives. In accordance with the Act respecting the protection of personal information in the private sector, we are committed to maintaining the confidentiality of the personal information we collect in the course of our business. Our privacy policy is designed to inform you about our practices regarding the collection, use, disclosure, retention, and protection of your personal information. By providing us with your personal information, you agree to the terms of this policy and authorize us to process your information in accordance with this policy.

The purpose of this privacy policy is to inform users of our site about the personal data we collect and the following information, where applicable:

The personal data we collect on our site
The use of the data collected
Who has access to the data collected
The rights of site users
The site's cookie policy

1. Applicable laws

This policy complies with the laws set out in the Personal Information Protection and Electronic Documents Act (PIPEDA).

For residents of EU countries, the General Data Protection Regulation (GDPR) governs all data protection policies, regardless of where the site is located. This privacy policy is intended to comply with the GDPR. If there are any inconsistencies between this policy and the GDPR, the GDPR will apply.

For residents of the State of California, this privacy policy is intended to comply with the California Consumer Privacy Act (CCPA). If there are any inconsistencies between this document and the CCPA, state law will apply. If we find any inconsistencies, we will amend our policy to comply with the relevant law.

For residents of Quebec, this privacy policy is intended to comply with Law 25. If we find any inconsistencies, we will amend our policy to comply with the relevant law.

2. Consent

2.1 Commitment to privacy

We are committed to protecting the privacy of our users. We collect and use personal information only with their explicit consent and in accordance with applicable laws.

2.2 Acceptance of the terms of our policy

By accessing our website or providing us with personal information, you agree to the terms of our privacy policy. This includes your consent to the collection, storage, and use of your personal information in accordance with this policy.

You consent to this privacy and cookie policy.

2.3 Right to withdraw consent

You have the right to withdraw your consent at any time. However, this is subject to certain legal or contractual restrictions. We will inform you of the possible consequences of such withdrawal, such as the inability to provide certain products or process certain requests. Your decision to withdraw will be recorded in our records.

2.4 Exceptions to the need for consent

In certain exceptional circumstances, we may collect, use, or disclose personal information without first obtaining your consent. This may occur in situations where legal, medical, or safety requirements make it impossible or impractical to obtain your consent. These situations include, but are not limited to, cases of suspected breach of contract, prevention or detection of fraud, or law enforcement requirements.

3. Collection of personal information

3.1 We collect personal information through various means, such as:

Emails and communications with our customer service department
Online request forms (including appointments)
Our online store shopping platform
Cookies and similar technologies on our website

3.2 We may also collect information through third parties, such as:

A technology service provider such as an order platform or newsletter service.
A recruitment portal that allows candidates to submit their resumes and personal data.
Professional social networks such as LinkedIn for recruitment or marketing purposes.
A consultant who provides some of the services we offer to our customers.
An agency responsible for answering questions or handling complaints from our customers.
A customer satisfaction survey company that collects feedback on our products or services.
An online payment service provider to process financial transactions.
A cloud computing company that stores customer data.
A digital marketing company that analyzes user behavior on our website.
An IT security service provider that monitors threats and protects data.

3.3 We may use advanced technologies to collect personal information, including to identify, locate or profile our customers (for example, to create consumer profiles). However, we are committed to protecting our customers' privacy:

Responsible use of technology: We use these technologies only to improve our services and better understand our customers' needs.

3.4 Information exchanged automatically on our website

When you access our site, your computer and the site server automatically exchange information. This communication is necessary for the server to send a file compatible with the computer equipment you are using. The information exchanged is as follows:

The domain name of your Internet service provider;
your IP address, a unique number assigned to your computer when it is connected to the Internet;
the type of browser (Explorer, Firefox, etc.) and operating system (Windows, Mac OS, etc.) used;
the date and time of your visit;
the pages you visit;
the address of the referring website, if you access our website from another website.

This information is stored and used on our website hosting platform (Wix) for technical and statistical purposes. It is used to count the number of visits, the most frequently visited pages, the technology used by visitors, the referring sites, and the country of origin of visitors.

We are committed to being transparent about the use of these technologies and to respecting our customers' privacy choices.

4. Types of personal information collected

4.1 We collect various types of data, including but not limited to:

Personal identifiers (name, postal address, email, phone number)
Technical or digital information (IP address, online activities)
Financial information (payment details)

We are committed to protecting the confidential information you entrust to us. If you voluntarily provide personal or otherwise confidential information by email or through a form to subscribe to our newsletter or to make a request, we will only use the information required to enable our team to respond to your message or follow up on your request. Electronic correspondence is treated with the same confidentiality measures as other written documents.

4.2 Children's privacy

We do not knowingly collect or solicit personal information from children under the age of 14. By using our website, you represent that you are at least 14 years of age. If you are under the age of 14, please do not attempt to send us any personal information. If we discover that we have inadvertently collected personal information from a user under the age of 14, we will attempt to delete that information from our files and records immediately. We also encourage minor users of the website who are 14 years of age or older to seek permission from their parents or guardians before submitting any information about themselves to the Internet.

If you believe that a child under the age of 14 has provided us with personal information, please contact us using the contact information provided in the following section.

5. Use of personal information

5.1 We use your personal information for a range of essential activities:

Responding to requests: To respond effectively to your requests and inquiries.
Transaction management: Processing payments and issuing receipts for transactions made.
Registrations and participation: Managing your registrations for events, training courses, newsletters, downloads from our website, or participation in webinars.
Human resources management: For internal human resources management and administration, recruitment, employment contracts, and service agreements.
Improving the user experience: Operating, maintaining, and improving our website, personalizing your online experience, and providing requested services and information.
Marketing communications: Sending relevant information, special offers, and news, with the option to unsubscribe at any time.
User account management: Managing your user account to access various features of our site.

These uses are intended to enrich your experience with our services and facilitate effective interaction with our organization.

5.2 We offer various options to allow you to control and limit the collection of your personal information. These options include:

Communication choices: You can choose to receive our communications by various means (telephone, SMS, email), or decline them altogether.
Account settings: When creating an account on our site, you have the option to opt out of certain services or loyalty programs.
Cookie management: Our site allows you to refuse or customize the use of cookies. Please note that blocking certain cookies may affect the accessibility and functionality of our site.
Granular consent: In most situations, when we collect information for specific purposes, you have the option to consent only to certain uses of your data.

It is important to note that some of these options may limit your access to all of the features of our service. For example, by refusing certain cookies, certain parts of our website may not function as intended, or by choosing not to create an account, certain personalization features may not be available.

6. Sharing and disclosure of personal information

6.1 Personal information collected by our organization is accessible to specific categories of our staff and certain partner organizations for the purpose of providing our products and services effectively. For example:

Customer service: Accesses contact information to respond to inquiries.
IT department: Accesses technical data for support and maintenance.
Marketing department: Uses data for advertising campaigns and market research.
Delivery partners: Receive addresses for order delivery.
Payment service providers: Access financial information for transaction processing.
Personal information and data security officers: Access information to ensure data security and protection against unauthorized access or cyberattacks.
Legal consultants: Use the data to ensure compliance with applicable laws and regulations.
Cloud service providers: Host the data on secure servers, enabling the storage and retrieval of information.
Research and development partners: Access certain data to collaborate on new innovations or improvements to products/services.

We ensure that this information is used exclusively for the purposes stated and in accordance with confidentiality requirements. Data transfers outside Quebec are carried out within the framework of international collaborations, while ensuring adequate protection of information in accordance with applicable laws.

6.2 We may share user data processed on our website with the following third parties:

Wix Online Platform Limited: This website is hosted by Wix Online Platform Limited. Address: 1 Grant's Row, Dublin 2 D02HX96, Ireland. Wix.com is a processor for our website visitor data. This means that Wix will only process our website visitor data in accordance with our instructions and on our behalf. Wix.com will not process our website visitor data for its own purposes. To learn more about Wix's privacy policy, visit https://fr.wix.com/about/privacy
Website visitor analytics tools: This site uses web audience measurement tools. These tools collect information about your browsing on this site, which is stored on servers located in the United States or Canada, among other places.

These tools may share this information with third parties if required to do so by law or if these third parties process the data on its behalf. The information collected by these tools includes, for example, the pages you visit, the date, time, duration and frequency of your visits, and the links you click on. The type of operating system on your computer, the language of your computer, the name of your Internet service provider, and your geographic location (region) are also part of the information collected. Your IP address is also collected, but it is anonymized (truncated) to ensure the confidentiality of your personal information.

Anonymizing an IP address prevents the identity of an Internet user from being known through it. These tools only use the information collected to produce statistics and reports on navigation on this site, which allows us to improve our electronic service delivery. Under no circumstances will the information collected on this site be linked to any other data it stores.

Other disclosures: We undertake not to sell or share your data with other third parties, except in the following cases:
- if required for any legal proceedings
- to prove or protect our legal rights
- to buyers or potential buyers of this company in the event that we seek to sell the company
if required by law;

7. Links to other websites

7.1 Our website may contain links to third-party websites

When you follow these links, you leave our website. The information exchanged at that time is no longer subject to our privacy policy. We recommend that you review the privacy statements of other websites you visit before providing any information.

8. Security of personal information

8.1 Security measures for the protection of personal information

To ensure the security and confidentiality of personal information, we have implemented strict security measures, including both physical and technological aspects. Here are some specific examples:

Physical security: Use of electronic locking systems and security locks for access to offices, cabinets, and filing cabinets, installation of surveillance cameras, and restriction of access to areas where personal data is stored.
Access controls: Restriction of access to personal data to authorized employees only.
Staff training: Regularly raising staff awareness of best data security practices.
Intrusion monitoring and detection: Implementing systems to monitor any suspicious activity and detect potential intrusions.
Disaster recovery plans: Developing plans to quickly restore data in the event of an incident such as a power outage or cyberattack.
Data encryption: Wix uses HTTPS, TLS 1.2+, and automatic SSL so that data on our site (e.g., user data) is protected regardless of location.
AES-256, the strongest encryption available, encrypts user data at rest so that it is protected while in storage.
Wix provides two levels of built-in DDoS protection: one to protect us from incoming fraudulent traffic and the other to manage the massive traffic flow caused by a DDoS attack.
We assure you that our business is protected by Wix's international security standards and compliance with SOC 2 Type 2, PCI DSS Level 1, GDPR, CCPA, LGPD, and ISO standards.
While we take all reasonable precautions to ensure that our user data is secure and that users are protected, there is always some risk of harm. The Internet as a whole can sometimes be unsafe, and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

These measures are designed to protect personal information from unauthorized access, use, or disclosure, and to maximize its integrity and confidentiality. Although we make every effort to protect your personal data, it is important to keep in mind that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8.2 International data transfers

User data may be accessed, processed or collected in the following countries:

To the best of our knowledge, data is collected for statistical purposes by Wix and Google. It is not possible to determine the exact countries of the servers to which data is transmitted to these third parties. However, we know that certain data may be collected in the following countries:

United States (Google Analytics)

Ireland (Wix)

8.3 Commitment of staff and/or board of directors

Every employee, administrator, volunteer, independent contractor, or ad hoc advisor working on committees of our board of directors is committed to respecting the personal information we collect. In addition, these individuals undertake to maintain the confidentiality of information specific to our activities and not to disclose it or use it for personal gain or for the benefit of others. This commitment exists from the moment the employee, director, volunteer, independent contractor or ad hoc advisor takes up their duties and continues indefinitely.

9. Retention and destruction of personal information

We will only retain your personal data for as long as necessary for the purposes set out in this privacy policy. We will retain and use it to the extent necessary to comply with our legal obligations, to resolve disputes, and to enforce our legal policies.

We will also retain usage data for internal analysis purposes. This data is generally retained for a shorter period of time, unless it is used to enhance the security or functionality of our website, or if we are legally obligated to retain it for longer.

10. Your rights

10.1 Recognition and respect of your rights

As part of our privacy policy, we recognize and respect the fundamental rights of individuals whose personal information we hold. These rights include:

Right of access: Individuals have the right to access the personal information we hold about them. For example, a customer may request to see the data collected when they registered for our service.
Right to rectification: If information is inaccurate or incomplete, individuals may request that it be updated. For example, an employee may request that their incorrect postal address be corrected in our records.
Right to de-indexing: Individuals may request that their personal information be removed from distribution or that any hyperlinks associated with their name be de-indexed, in cases where such distribution causes them harm or violates the law or a court order. This right to erasure or to be forgotten allows individuals to control the availability of their personal information on the internet.
Right to file a complaint: If individuals have concerns about the processing of their data, they may file a complaint in accordance with our established process.

Subject to applicable laws, upon receipt of a written request from an individual and after verifying their identity, we will inform the individual if we hold personal information about them and provide them with that information.

We may deny an individual access to their information in accordance with applicable laws, in which case we will provide a reason for the denial.

To facilitate these rights, the contact information of our privacy officer is clearly provided for any questions or concerns. These measures ensure that individuals can exercise their rights with confidence and transparency.

11. Policy changes

This policy may be updated to reflect changes in our practices or legal requirements. Changes will be posted on our website. We encourage you to review this privacy policy regularly to stay informed of any changes.

12. Cookie policy

12.1 What is a cookie?

A cookie is a small file consisting of letters and numbers that is downloaded to your computer when you access certain websites. In general, cookies enable a website to recognize the user's computer.

The most important thing to know about the cookies we place is that they are used to improve the user experience of our website, for example by remembering site preferences and language settings.

12.2 Why do we use cookies?

We may use cookies and other similar technologies for a number of reasons, for example: i) for security or fraud protection purposes, and to identify and prevent cyber attacks; ii) to provide you with the service you have chosen to receive from us; iii) to monitor and analyze the performance, operation, and effectiveness of our service; and iv) to improve your user experience.

12.3 What types of cookies are used?

Functional cookies: We use these to remember any selections you make on our site so that they are saved for your next visit.
Analytical cookies: These allow us to improve the design and functionality of our site by collecting data on the content you access and engage with while using our site.
Targeting cookies: These cookies collect data on how you use the site and your preferences. This allows us to make the information you see on our site more promotional and targeted to you.

12.4 Cookie table

Please refer to the table at the following address to find out which cookies are placed by default on our site. Some cookies may be added by external applications such as Google Analytics, Facebook or others.

https://support.wix.com/fr/article/les-cookies-et-votre-site-wix

12.5 Your choices

To learn more about cookies, including how to see which cookies have been set and how to manage, delete, or block them, visit:

https://www.allaboutcookies.org/fr/

You can also prevent your browser from accepting cookies by changing the relevant settings in your browser. You can usually find these settings in your browser's “Options” or “Preferences” menu.

Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our services, or may otherwise negatively affect your user experience.

To opt out and prevent your data from being used by Google Analytics on all websites, please refer to the following instructions: https://tools.google.com/dlpage/gaoptout?hl=fr.

12.6 Changes

We may change this cookie policy from time to time. We encourage you to review this page regularly for the latest information on cookies.

13. Contact

Any requests or questions regarding this privacy policy may be sent to the person responsible for personal information protection at the following address

Name of contact person: Hélène Fortier

By email: villagedesmetiersdartsedb@gmail.com
By mail: 262, 1er Rang, Saint-Etienne-de-Bolton, Quebec

Effective date of policy: September 14, 2023

Last updated: February 24, 2025